Since you placed an order on our site, we usually ship it wihtin 1 business day of confirmed payment.
Delivery will happen within 3-5 working days of dispatch. On the day of delivery you will get an SMS text message and email letting you know that delivery will take place between 9:00 and 17:00. If you are not there to take delivery, a card will be left and you will be able to collect the product(s) from your local post office at your convenience.
Please note: Delivery will be made to the front door of your house/building but packaging will not be taken away by the carrier.
Please note: Delivery will be made to the front door of your house/building but packaging will not be taken away
Small Furniture (e.g. Armchairs, Desks, Coffee Tables, Small Ottomans) Our delivery partners will automatically schedule delivery for 2 working days after dispatch and advise you of the delivery date directly. You will be given an option at this point to reschedule if the proposed date is not convenient.
Heavy Furniture (e.g. Extending Dining Tables, Wardrobes) Our delivery partner will be in touch with you a couple of days before the delivery is due. They will propose a delivery date and time slot for you to confirm (or reschedule if it isn’t convenient). Delivery will be made to the room of your choice and packaging will be removed on your request, though deliveries above the third floor are dependent on access to a lift. Our delivery partner can only deliver items up to the third floor which are 75kg or less if no lift is available.
Please remember that it's your responsibility to check that the items will fit through doors and staircases in their packaging before you place your order.
Other Questions Can I track the progress of my order? Yes, thanks to our clever live tracking system. Once you've placed an order, go to 'My orders' (you’ll be prompted to log in if you’re not already) where you'll see all the products you've bought. Select an item and we'll take you to a tracking page that'll tell you exactly where it is.
Can I change my delivery address? Of course! Just contact us and we'll update your details. You can do this at any time up until 24 hours before we dispatch your item(s) for delivery from our distribution centre. If your items have already been dispatched, changing your delivery address isn't usually possible, and you may be charged for arranging redelivery.
How can I contact the delivery company? We work with several delivery companies, and there's no point contacting them until we've dispatched your item to them, at which point we'll be able to give you more specific details. They'll contact you directly when this happens too, so don't worry. We'll update you at every stage of the delivery process until then, but if you have any questions, do get in touch with us.
It's been longer than the estimated lead time and I still haven't received my order. What should I do? Firstly, we'd like to apologize. We work hard with our manufacturers to reduce lead times and avoid delays, which we let you know about as and when they arise. If you've been waiting longer than you should have and you haven't heard from us , go to 'My orders' (you’ll be prompted to log in if you’re not already) to track your items, or get in touch with us and we'll give you the latest info.
What happens if I'm not in when my items are delivered? We use different delivery services depending on the size of the parcel.
Small/Medium parcels If you're not there when they try to deliver, our delivery partner will leave a card with your unique parcel reference number so you can arrange redelivery.
Large parcels Our delivery partner will contact you before the delivery to propose a delivery date and time frame, and give you the option to reschedule this if it's not convenient. If you're not at home at the agreed time, your item will be returned to their warehouse. We might be able to arrange re-delivery but this might incur an extra delivery cost at the rate originally paid.
In all cases we'd advise you try and be in on the original delivery date, so your items don't stay too long in transit and you can enjoy them as quickly as possible. Please contact us should you need help arranging redelivery.
I've tracked my order with your delivery company and it says it's been lost, or has already been delivered, but I don't have it. What should I do? We use specialist third party companies to deliver your products to you as efficiently as possible. In rare cases they might experience a few hiccups or communication issues. The problem is most likely due to IT tracking issues, or they may have left your delivery with a friendly neighbor. Don't worry, we're here to help. If you still haven't been able to track it down, just get in touch.