What is the Return Policy?
Only products purchased through Uenjoy can be returned to us, this does not include replacement parts. For details, please refer to the homepage footer Return.
How the product is shipped and delivered to the customer?
Uenjoy's US shipping area defaults to the US, and the distribution area removes Alaska, Guam, and Hawaii. And provide free shipping services for the majority of buyers.
We utilize Fed Ex as our main delivery provider along with several trucking companies for our products that are large and bulky.
Once an order is shipped via FedEx Home Delivery, it takes 3- 5 business days for your package to arrive.
What is the Order Process?
When you place an order through onlinerideoncars.com, you are making a purchase from Uenjoy, which allows us to bring Uenjoy manufactured products directly to the end consumer with the convenience of ordering from and delivering to your home or office at a fair price with fair shipping.
How do I track my order?
Click the " Home/Account / My Order" link at the top of our site to track your order.
What payment method to buy products?
Currently, you can use (paypal ,payneer,and ) to make payment orders.Soon, we will develop other payment methods to facilitate your purchase.
Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address.
How long does shipping take & how can I track my package?
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking number and tracking website.
If I have missing items in My Order,or received the wrong product,what should I do?
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
If something is still missing, please contact us immediately at UENJOYTRANDINGINC2019@outlook.com
About Uenjoy WARRANTY
1、 SCOPE OF WARRANTY: Uenjoy warrants each product to be free of defects in materials or workmanship for a period of 30 days. Warranty is limited to the return or replacement of the defective product, excluding the shipping cost of the product.
2 、WARRANTY COVERS EXCLUDES THE FOLLOWING: Products not purchased directly from us. Damage resulting from abuse or misuse. Damage resulting from extended wear and tear Damage resulting from tampering or modifications by customer. Damage resulting from exposure to heat, cold or rain. Consequential, incidental, indirect, punitive and/ or other damages.
3、 TO OBTAIN WARRANTY COVERAGE: Just call or email us at UENJOYTRANDINGINC2019@outlook.com . Please include the Order Date, Order number,Product Name, Name of Purchaser, Your Name, Shipping Address and Telephone Number, along with issue product needing replacement. You may be asked to return original defective part before we can send you a replacement. We'll get you the necessary component in an expedient way.